Shipping & Returns
return policy: We are a small owner/operator business. We offer exchanges or store credit vouchers within 14 days on returns of new merchandise. Vintage goods are not returnable. To assure your satisfaction we encourage you to reach-out with any questions or concerns you might have prior to making your purchase.
shipping : We can ship to virtually any address in the world. Please Contact Us for a domestic or international delivery quote for large items, multiple item purchases and for those addresses our automated system does not recognize. When our website shipping calculator over or under calculates your shipping / packing fee we will contact you accordingly for the payment of additional funds or to credit you.
Please note that all international shipments are taking longer then normal due to limited international flights. We do provide tracking but have no control over delays.
International customers are responsible for paying their country's customs duties, taxes and fees should they arise. These are out of our control and impossible for us to predict so we cannot be held accountable for them.
It has come to our attention that the Postal Services in particular countries (Italy is one) are NOT notifying customers when they have oversize items waiting for them at the post office. We ask that international customers work with us and track their items with the carrier once the tracking number is made available to them. The US Postal Service and other carriers offer an option on their website to track an item with email updates. If you live in Italy we strongly suggest you do this so you'll know when your item arrives at your local post office.
When you place an order, we will estimate shipping and delivery dates based on the availability of your
items and the shipping options you choose.
urgent shipping needs: If you need an item delivered by courier or shipped urgently via fed ex or ups please contact us by phone 310-915-6611 or email email@example.com and we'll do our best to accommodate your needs.
pick-up: Prearranged complementary pick-up is available at our Malibu retail store: 3844 Cross Creek Road Malibu CA. Please mark Prearranged pick-up in the shopping cart and contact us or we will contact you to coordinate arrangements.